Terms and Conditions

Last updated: 25 October 2026. Terms of use for the Vault website (vault.tools) and the Vault desktop application ("the Tool").

1. Scope and who you are contracting with

These Terms and Conditions govern your use of the Vault website at vault.tools and of the Vault desktop application ("the Tool"), together "Vault". Your contract is with:

Bos & Croonenbroeck - Vault GbR, Josefstr. 5, 63452 Hanau, Germany (“we”, “us”, “Vault”) — see our Imprint for full details. Contact: info@vault.tools; telephone +49 170 5971950.

These terms apply in the version in force at the time you create your account or place an order. We do not accept differing or additional terms of your own unless we have agreed to them in writing. How we handle your personal data is described separately in our Privacy Policy, which explains our processing and your rights; acknowledging it is not consent to optional processing.

2. What Vault is

Vault is an independent tool for tracking and organising Counter-Strike 2 skins. It lets you record purchases, sales, fees and watchlist entries, view a snapshot of your Steam CS2 inventory, browse price history and case, trade-up and Pick'em statistics, and — through the Tool — view live in-game information as an overlay while you play.

Vault is an informational and organisational tool only. We never take custody of, hold, buy, sell, trade, exchange, or broker any virtual item, and we do not operate a marketplace, an exchange, a wallet, or any form of gambling or wagering service. Any transaction you decide to make happens elsewhere — on the Steam Community Market or another platform — entirely between you and that platform, under its own terms.

3. Eligibility and your account

You need a Vault account to use most features. You sign in with your Steam account and must supply a valid email address and choose a username. You may only create an account for yourself, and only one account per person.

You must be at least 16 years old to create a free Vault account. To take out a paid Vault Pro or Max subscription (section 5) you must be at least 18 years old and legally able to enter into a contract, and act on your own behalf. Minors cannot purchase a subscription through this checkout.

You are responsible for keeping access to your Steam account and your email account secure, and for misuse of your account to the extent you are legally responsible for it. Tell us at info@vault.tools if you believe your account has been misused. You may delete your account at any time under Account → Manage → Personal Data.

4. The free version, and advertising

The core of Vault is provided free of charge. To finance the free version, the Vault website may display advertising supplied through Google AdSense or directly by one of our partners. Advertising is Web-only: the desktop Tool does not display ads. Network partners select and deliver their ads; direct partner creatives and their single destination are configured by us. In either case, displaying an ad is not an endorsement or recommendation by Vault.

Network ads are delivered from the network's servers, which means your browser connects to that provider when the applicable consent permits it. Direct partner images are served by Vault, while a connection to the partner occurs if you follow its link. Which data this involves, on what legal basis, and how you can control it — including through the consent interface where required — is set out in our Privacy Policy. Any contract you enter into with an advertiser is exclusively between you and that advertiser. Our own legal responsibilities and the liability rules in section 14 remain unaffected.

We select direct partner creatives and remain responsible for our own conduct. We act on notices of unlawful advertising — please report any such ad to info@vault.tools.

5. Vault Pro and Max (paid subscriptions)

5.1 What the paid plans include

Vault Pro and Vault Max remove the website advertising described in section 4. Max additionally includes eligible raw match demos that Vault successfully captures while Max is active, subject to the archive policy below. Core tracking and analysis features are available on all plans. The plan characteristics below and the order summary describe your purchase; no faster processing or particular market refresh frequency is promised. Section 9 governs changes to existing features.

Plan characteristics

Demo downloads require an active Max subscription. Only successfully captured demos are available; expired Valve links cannot be recovered. A shared demo is retained while at least one linked account has active Max access. Account data remains exportable when a paid plan ends.

5.2 How the contract is formed

The presentation of Vault Pro and Max on our website is not a binding offer. You make a binding offer by completing the checkout process and clicking the order button. Before doing so you can review and correct your entries. We accept your offer by confirming the subscription by email or by unlocking the selected tier on your account, whichever happens first. We store the contract text and send it to you with the order confirmation; the contract language is English.

5.3 Price and payment

Vault Pro costs EUR 2.99 per month or EUR 29.99 per year. Vault Max costs EUR 9.99 per month or EUR 99.99 per year. As a small business within the meaning of section 19 of the German VAT Act (UStG), we do not charge value added tax; the price displayed at checkout is the total price and no additional charges are added by us. Your bank or card issuer may apply its own currency-conversion or foreign-transaction fees, over which we have no control.

Payment is processed on our behalf by Stripe (Stripe Payments Europe, Ltd.) using the payment methods offered at checkout. We are the seller and your contractual partner; Stripe acts only as our payment service provider, and your payment data is entered on and handled by Stripe — we never see or store your full card details. The subscription fee for each period is charged in advance at the start of that period. If a payment fails, we may retry it and may suspend paid features until payment succeeds; your statutory rights and ours to terminate remain unaffected. Invoices are made available to you electronically.

5.4 Term and automatic renewal

The initial term is one month or one year, as selected. After the initial term, the contract continues for an indefinite period, with the selected monthly or annual advance billing. You can cancel during the initial term with effect at its end. After that you can cancel at any time with no more than one month’s notice; an earlier end of the current billing period remains available. We refund prepaid charges attributable to the time after the effective cancellation date to the original payment method. Annual billing does not create another one-year minimum term.

5.5 Price changes

Price changes for an existing subscription require your express agreement. Silence, continued use, or failure to cancel does not constitute agreement to a price increase. Without agreement the existing price continues unless the contract is lawfully terminated. We may offer new contracts at different prices.

6. Cancelling your subscription

You can cancel Vault Pro or Max at any time, without giving reasons, using the cancellation button in Account → Manage → Subscription, without signing in on our cancellation page (“Cancel contracts here”, linked at the bottom of every page), or by sending us an unambiguous statement (for example by email to info@vault.tools). We confirm every cancellation by email. Cancellation takes effect as described in section 5.4. You keep access until the effective end date. Unused prepaid time after that date is refunded without undue delay. Your right to terminate for good cause, your statutory right of withdrawal under section 7 and your statutory rights in case of defects under section 13 are not affected by this.

We may terminate the subscription with one month's notice to the end of a billing period. Our right to terminate for good cause without notice — in particular for serious or repeated breaches of section 10 — remains unaffected; in that case we refund the pro-rata part of any fee you have already paid for the unused remainder of the current period.

7. Right of withdrawal (consumers)

If you are a consumer, you have a statutory right to withdraw from a Vault paid-plan contract within 14 days of concluding it, without giving any reason. The full statutory withdrawal instruction, including the model withdrawal form and the exact conditions, is provided to you separately before you order and is available at any time at Right of Withdrawal.

Vault Pro and Max are digital services that we make available immediately after checkout. If you withdraw within the 14 days, your subscription ends immediately and we refund all payments you made for it in full; you do not pay for the time you already used the paid plan. You can withdraw with the withdrawal function on the withdrawal page or in Account → Manage → Subscription, or by any other clear statement, for example by email. We confirm every withdrawal by email.

You can stop using the free version or delete your account at any time. Where mandatory consumer rights apply to a free digital service supplied in exchange for personal data, those rights remain unaffected.

8. What happens when a paid plan ends

When a paid subscription ends, your account reverts to the free version: paid-plan features become unavailable and website advertising may be shown again. Your account data is not deleted merely because the paid plan ends. Your portfolio, inventory, watchlist and Pick'em data remain in your account and remain exportable and deletable under Account → Manage → Personal Data, even where a paid-only view of that data is no longer accessible. Raw demos archived through Max are an exception: downloads require an active Max entitlement, and a demo is deleted during storage cleanup once no linked account has an active Max entitlement. Parsed match statistics remain with the account. Deleting your account erases your data as described in our Privacy Policy and also cancels a running subscription under section 6. Deletion removes access immediately; any refund due under section 5.4 or mandatory law remains payable. Export your data before requesting deletion.

9. Availability, changes and updates

We aim to keep Vault available continuously, but we do not warrant uninterrupted or error-free operation. Maintenance, technical faults, and events outside our reasonable control can lead to temporary interruptions. We will try to schedule planned maintenance outside peak hours and to announce longer interruptions in advance.

Vault depends heavily on third-party services — in particular Valve's Steam Web APIs, the Steam Community Market as a price source, and Counter-Strike's Game State Integration. If those services change, become unavailable, restrict access, or stop providing data, the affected Vault features may degrade or stop working. Your statutory rights under section 13 and our liability under section 14 remain unaffected, including where consumer law applies to a free digital service.

We will supply the updates — including security updates — needed to keep Vault in conformity with the contract for the duration of your subscription, as required by the German provisions on contracts for digital products (§§ 327 ff. BGB). Changes beyond those needed for conformity are permitted only for a valid reason: adapting to changed legal or security requirements, maintaining compatibility with Valve or supported operating systems, or addressing technical abuse. Such changes must not impose additional costs. Where a change goes beyond what is necessary to maintain conformity and would more than insignificantly impair your ability to use your paid plan, we will inform you in text form with reasonable notice before it takes effect, together with the reason, and you may terminate the subscription free of charge within 30 days of the notification or of the change, whichever is later.

We may discontinue the free version, or individual free features, at any time with reasonable notice.

10. Acceptable use

You agree not to:

• use Vault for any unlawful purpose, or in breach of Valve's terms for Steam and Counter-Strike;
• access, or try to access, another user's account or data, or any part of our systems you are not authorised to use;
• scrape, bulk-download, systematically extract, republish, or resell data, price series, or content from Vault, or use it to build a competing service;
• circumvent, disable, or tamper with access controls, paid-plan entitlement checks, rate limits, or any security measure — including sharing, reselling, or otherwise passing on paid access;
• use bots, automated scripts, or any other means to place unreasonable load on our infrastructure, or otherwise disrupt the service;
• reverse-engineer, decompile, or modify the Tool, except to the extent that mandatory law expressly permits it;
• upload or submit content that is unlawful, infringing, malicious, or that you have no right to submit.

If you breach these rules we may, depending on severity, warn you, restrict or suspend individual features, or block or delete your account. We will take your legitimate interests into account and, as a rule, warn you first, unless the breach is serious enough to make that unreasonable.

Content moderation: we review reports of illegal content or breaches of these rules (see the Imprint for how to report) and may remove content such as a shared case-opening link, disable sharing, or restrict an account. These decisions are taken by people, not by automated systems. We inform you of any such restriction with a statement of reasons (Art. 17 DSA). You can contest a decision by replying to that notice or writing to info@vault.tools; your right to go to court remains unaffected.

11. The desktop Tool

For the term of your account we grant you a non-exclusive, non-transferable right to install and use the Tool on devices you control, for your own personal, non-commercial use. All other rights remain with us. The Tool updates itself automatically from our own update server so that it stays compatible with the API and receives security fixes.

The Tool reads live match data from your local CS2 client through Counter-Strike's Game State Integration to drive the overlay and the match features described in the Privacy Policy. Vault uses the documented game integration and provides overlays and information. We cannot guarantee acceptance by Valve, an anti-cheat provider, a league, or a tournament. Section 14 applies to our liability. Check whether third-party overlays are permitted on any platform or in any competition you play on.

Technical requirements and support

The website requires an up-to-date browser, JavaScript and an internet connection. The desktop Tool requires a supported Windows installation (Windows 10 build 19041 or later), internet access and, for in-game functions, Counter-Strike 2 and its Game State Integration. Steam inventory visibility and permissions affect synchronization. Paid access is checked against your Vault account. We provide necessary compatibility and security updates throughout the contracted service period. No separate commercial guarantee is offered. For support or complaints contact info@vault.tools or +49 170 5971950.

12. No investment advice; no guarantee of data accuracy

All prices, valuations, returns, probabilities, statistics, and calculator results shown in Vault — including trade-up, case-opening, and ROI calculations — are derived from third-party market data and from our own modelling, and are provided for informational purposes only. They are not financial, investment, trading, or tax advice within the meaning of German or EU financial services regulation, and are not a recommendation to buy, sell, or hold anything.

Market data may be delayed, incomplete, or wrong, and past price movements say nothing about future ones. The market for virtual in-game items is unregulated and highly volatile, and item values can fall to nearly nothing. Every decision to buy, sell, or hold is yours alone and at your own risk. This applies equally to the free version and to Vault Pro or Max; paying for a plan does not make our figures a warranty of accuracy.

13. Statutory rights in case of defects

For paid Vault subscriptions, the statutory rights of consumers in respect of defects in digital products (§§ 327 ff. BGB) apply in full. In short: we owe you a service that matches the description and is fit for its usual purpose for the whole subscription period, and if it is not, you can require us to fix it and — where the law allows — reduce the fee or terminate the contract. Nothing in these terms limits those rights.

Mandatory digital-product rights also apply to the free service where the statutory conditions, including provision of personal data in exchange for the service, are met. Section 14 does not restrict those rights.

14. Liability

We are liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body, or health, under the German Product Liability Act, and to the extent we have given a guarantee.

In cases of slight negligence, we are liable only for the breach of an essential contractual obligation — that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely — and in that case only for the foreseeable damage typical for this type of contract. Mandatory liability, including under data protection law, remains unaffected.

In particular, and within these limits, we are not liable for trading losses, missed gains, or other financial disadvantages arising from decisions you make on the basis of prices, statistics, or calculations shown in Vault, nor for the unavailability, discontinuation, or changed behaviour of third-party services such as Steam.

You are responsible for keeping your own backups of data you consider important; you can export your data at any time under Account → Manage → Personal Data.

15. Your content, and our content

Data you enter — your ledger, watchlist entries, notes, picks — stays yours. You grant us only the simple, non-exclusive right to store, process, and display it as far as needed to operate Vault for you. You are responsible for having the right to submit whatever you submit.

The Vault name, logo, software, design, texts, and our own compiled data and statistics are protected by copyright and other rights and remain ours or our licensors'. Use beyond what these terms permit, or beyond what copyright law allows without consent, requires our prior written permission.

16. Relationship to Valve

Vault is an independent, unofficial application and is not affiliated with, endorsed, sponsored, or approved by Valve Corporation. Counter-Strike, CS2, Steam, and related logos are trademarks and/or registered trademarks of Valve Corporation in the United States and/or other countries. Your use of Steam and Counter-Strike is governed by Valve's own agreements, which you must comply with.

17. Data protection

How we collect and use personal data — including in connection with advertising and with payment processing — is described in our Privacy Policy. It also explains how to exercise your rights of access, erasure, and data portability.

18. Changes to these terms

Material changes to an existing contract require your express agreement unless a specific statutory provision allows the change. Silence and continued use do not constitute agreement. Section 9 applies to changes to digital services and section 5.5 to prices. New wording applies to new contracts; it does not retrospectively replace the terms of an existing contract.

19. Applicable law and dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer resident in the EU, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

20. Final provisions

Should any provision of these terms be or become invalid, the validity of the remaining provisions is not affected. Statutory provisions apply in place of invalid terms; statutory rights to assign claims remain unaffected.

Questions about these terms: info@vault.tools.